Terms of Service & Privacy Policy

1) What we are

Haulers.app is a community platform offering free tools for local services (starting with movers) and optional paid white-label/embedding services. We do not sell leads. We verify activity to reduce fraud, but you are responsible for your own business decisions.

2) Accepting these Terms

By accessing the Platform (web, API, embeds, emails, Discord links), you agree to these Terms and our Privacy Policy. If you don’t agree, don’t use the Platform.

3) Who may use Haulers

• You must be 18+ (or the age of majority where you live).
• If you create or claim a provider profile, you represent you’re authorized to act for that business.
• We may refuse, suspend, or terminate access for any reason to protect users and the Platform.

4) Key principles

• No platform fees for consumers and free core tools for providers on Haulers.app.
• Donations are voluntary and currently not tax-deductible unless we announce formal charitable status.
• White-label/Embedding and certain enterprise integrations are paid services with separate terms or an SOW.

5) Acceptable Use (AUP)

You agree not to:

• Break laws; impersonate others; submit false, defamatory, abusive, or infringing content.
• Post fake reviews, manipulate ratings, or use bots/click-farms.
• Scrape, spider, or bulk-harvest data (except as allowed by our robots.txt or written permission).
• Probe/attack security; upload malware; overload our infra; circumvent rate limits.
• Misuse our marks or imply endorsement without written permission.
• No Hacking: You may not attempt to bypass security, manipulate pricing, or interfere with our operations.
• No Scraping/Harvesting: Collection of customer data, pricing information, or service details without authorization is strictly forbidden.
• Damages: ANY UNAUTHORIZED ACCESS OR BREACH WILL RESULT IN LIQUIDATED DAMAGES OF NOT LESS THAN $10,000 PER INCIDENT OR $5,000 PER DAY OF CONTINUED BREACH, IN ADDITION TO ACTUAL DAMAGES AND LEGAL FEES.

You agree to reimburse us for all costs of investigation, remediation, and enforcement.

We can remove content and/or suspend accounts at our discretion.

6) Content & Licenses

Your Content (text, photos, logos, reviews you post): you own it. You grant Haulers a worldwide, non-exclusive, royalty-free license to host, store, display, distribute, and adapt it to operate the Platform (including anti-fraud systems, search, thumbnails, backups, and training internal quality models that improve abuse/fraud detection).

User/Third-Party Content may be inaccurate or outdated. Use at your own risk.

IP complaints/DMCA: Send notices to: dmca@haulers.app (include URLs, signature, good-faith statement). We may remove content and, where appropriate, terminate repeat infringers.

7) Provider Accounts (business pages)

• You’re responsible for the accuracy of your profile, credentials, licenses, pricing, and compliance with laws.
• No incentives for reviews; no gating or suppression.
• By claiming your page, you authorize us to display public business info and to contact you about safety, verification, or feature updates.

8) Bookings, payments, and donations

Core tools on Haulers.app are free. If payment processing is used, processor fees apply and are disclosed at checkout. Donations are voluntary and used per our transparency ledger; generally non-refundable except for processing error or fraud. Not tax-deductible unless we later obtain eligible status. White-label/Embeds: separate order form/SOW governs scope, uptime, support, and fees. If not, these Terms apply by default.

9) Transparency & ledgers

We publish monthly ledgers showing revenue (donations, service fees) and expenses (infra, moderation, grants). We may revise past entries to correct mistakes.

10) Security; no guarantee against attacks

• We take reasonable measures, but no system is perfectly secure.
• Incidents can still happen; safeguard your credentials; we may suspend features to protect the Platform.

11) Warranty disclaimer

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, AND SECURITY. WE DO NOT GUARANTEE ANY SPECIFIC LEADS, BOOKINGS, RANKINGS, REVIEW OUTCOMES, OR EARNINGS.

12) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAULERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS/REVENUE; LOSS OF DATA; SECURITY INCIDENTS CAUSED BY THIRD PARTIES; OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM IN ANY 12-MONTH PERIOD IS LIMITED TO THE GREATER OF USD $100 OR THE AMOUNT YOU PAID US FOR SERVICES IN THAT PERIOD (EXCLUDING DONATIONS).

13) Indemnification

You agree to defend, indemnify, and hold harmless Haulers from claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of (a) your content or conduct, (b) your services to customers, (c) your breach of these Terms, or (d) your violation of law or third-party rights.

14) Dispute resolution; arbitration; class-action waiver

Governing law: State of California. Binding arbitration (JAMS/AAA). Venue: Los Angeles County, CA (or remote). No class actions; individual actions only. Small claims allowed; injunctive relief available to protect IP/security. 1-year limit on claims.

15) Changes

We may update these Terms. If changes are material, we’ll post a notice. Continued use means you accept the changes.

16) Termination

You may stop using the Platform at any time. We may suspend or terminate access to protect users or for violations. Sections 6–14 survive termination.

17) Miscellaneous

No waiver unless in writing. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without consent; we may assign to an affiliate or successor.